What supporting documents will I need?
As a general rule, we need up to four different types of documentation:
Receipts or Invoices
Proof of purchase or ownership for any expenses or items you are claiming for.
Proof of Travel
We need this to confirm the dates and location of your travel. (e.g. itinerary, ticket bookings, hotel confirmations)
To verify the facts of your claim, we need to independently verify what happened on your claim. This means that if something is stolen,you must report it to the police. If you lose something at your hotel, report it to the hotel. If you are ill, go to the doctor (or some other legally qualified medical practitioner). They can then provide us with independent written confirmation of the event that lead to your claim.
Credit Card Statements
Where you have used your credit card to purchase your air tickets, we are likely to need copies of the statements.
All documents need to be provided in English.
Please refer to the PDS available on our website for further information about the benefits, terms, conditions and exclusions that apply.