How to Get Help

For Worldwide 24 hour Emergency Assistance call:

+61 2 9234 3123

Reverse charges calls accepted


+61 2 8256 1523

Any call charges to our emergency assistance team can be claimed back when you submit your itemised bill with your claim

So we can easily assist you, please be ready with the following information:

  • Your policy number.
  • A contact number for where you are now.
  • The nature of your problem.
  • If you are ill or injured we will need details of medical consultations you have had.

If you're not sure how to make an international call from the country you are in this website may help

More ways to get help

From experience we understand that the telephone isn't always suitable for every situation. Here are three other ways you can get in touch if you need help:

Email isn't as fast as the telephone but our emergency assistance team monitor this email 24/7


Twitter on your phone is particularly good if you are able to access WiFi and is monitored during business hours.


Most of our customers are on Facebook and so are we. If you have WiFi access, ask for help on our Facebook page which is monitored during business hours TIDaustralia.

This article was written by Travel Insurance Direct.
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