Your Policy

  • Change your policy

    After you've bought your TID policy, it's not uncommon to notice a mistake in a name or in your email address. You can fix this yourself simply by logging in and correcting it. Log in Log in using the account details you created when you bought your policy

  • Extend your policy

    The Basics and The Works policies can be extended as many times as you like up to a maximum of 12 months. Domestic policies can be extended as many times as you like up to a maximum of 6 months. You can extend your policy yourself online as long as it hasn't already ended. The expiry date is the e...

  • Cancel Your policy

    If, after purchasing you decide the policy is not suitable for you, our cooling-off period guarantee means you can cancel it within 14 days and we'll give you a full refund, provided you cancel before the departure date and you aren't making any claims and have no intention to do so in the future. R...

  • When does the policy start?

    Instant Cover One of the benefits of purchasing online is that you are instantly covered for cancellation (conditions apply). The rest of your policy benefits commence from the start date listed on your Certificate of Insurance. Once you have bought a policy, you will receive a confirmation SMS ...

  • Your Certificate of Insurance

    It’s important you carry your Certificate of Insurance with you when travelling as it contains important emergency contact information. We’ve designed it to fit neatly with your other travel documents so you can keep it handy when you’re away. If for any reason you have lost your Certificate of ...

  • How to make a complaint

    Travel Insurance Direct strives to provide the best service and product for our customers at all times. However, we understand that customers can be dissatisfied with the outcome of their claim or the service they have received from us. We take all complaints seriously and aim to improve where we ca...