Emergencies

  • How to Get Help

    For Worldwide 24 hour Emergency Assistance call: +61 2 9234 3123 Reverse charges calls accepted OR +61 2 8256 1523 Any call charges to our emergency assistance team can be claimed back when you submit your itemised bill with your claim So we can easily assist you, please be ready with...

  • What do you do if the airline loses your luggage?

    Lost luggage is a surprisingly common phenomenon. Nowadays most airlines electronically tag all bags, and even if they get put on the wrong flight, they'll usually find their way to your hotel in 24 hours. In most cases, once it does arrive, a courier service will deliver it from the arrival airport...

  • What to do if you need to go to hospital

    First of all, call the emergency assistance hotline. Local and international call costs apply. Reverse charges calls are accepted +61 2 9234 3123 or +61 2 8256 1523 Our Emergency Asistance team will talk to everyone including doctors in your hospital, your family and your local doctor if requir...

  • What to do if my wallet has been stolen?

    Unfortunately, with plenty of pick-pockets operating around airports, hotels and common tourist areas, this happens all too frequently. Having lost cash, bank cards and your mobile phone too, you can suddenly and unexpectedly find yourself with no accommodation or anything to eat. You need to: ...