What we mean by...

  • travel money exchange rate

    when you load funds on, what is the exchange rate based on for any particular currency ie how do you know what the conversion rate is?

  • Does 'Bali' include Gili Islands

    Does you travel insurance to Bali include Gili Islands

  • Quote - 1 person or 2

    If I enter two ages and receive a quote for $124, is that p/person or for both?

  • Motorhome

    Is a motorhome defined as a campervan?

  • Only one parent travelling

    Does one parent travelling with 2 children pay the rate of a single adult?

  • 38 day holiday travel limit in Annual policy

    Just for total clarity - does the 38 day limit for holiday travel in the annual policy mean we can only travel for a total of 38 days in the policy year or does it mean that in the year, no one single trip can be longer than 38 days (e.g. We could do...

  • "Off piste"

    I was looking to buy an annual travel insurance policy but was not sure about your ski cover. You state in your snow cover question area that "On piste skiing is considered to be on groomed runs within the boundaries of a ski resort." I a...

  • police report

    During my holiday to Perth I lose my camera at the markets and on the same day I report the loss to the Police over the phone and I'm given a Police Report number. My camera is not found and I proceed to make a claim and in my claim form I write...