I am trying to attach my documents. they are all pdf but non is attachable. It appears always an error message. What can I do?


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    Hi Dorian,

    Thanks for getting in touch with us, sorry to hear you’re having issues with the website!

    Here are a few suggestions that might work for you:

    • It’s possible that you’ve encountered a timeout error, try opening up a new page and continuing from where you last left off.
    • Submitting the claim on a different device, if you’ve been using a mobile device like a table, switch to a laptop or desktop computer.
    • When prompted to, select the option stating you are not uploading documents, in the reasons why section, explain that you will email them to us directly. Email the documents to claims@tid.com.au

    Once you complete the claim, you can expect to hear from us within the next 10 business days.

    I hope this helps.

    Kind regards,