I'm trying to expend my travel insurance

I'm in Bali but want to change my policy from leaving on the 13th oct to the 17th October. I've emailed twice. But no reply
I'm desperate to sort urgently as today is the 13th
Ps. My email address may be different

Answers

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    Hi Norma,

    Thanks for getting in touch, I’ve also just replied to your Facebook message and other email.

    The policy TIDAUS171195371 was not extended to the 17/OCT/2017 and has since expired.

    If you need coverage to remain for your son, you’ll need to buy a new policy for him.

    I’ve sent out another quote for your son to your email address, you can expect it in your inbox shortly.

    Please let me know if you have any other questions.

    Kind regards,