Making a Claim

  • How to avoid depreciation on lost or stolen items

    TID covers luggage and personal effects you take away with you or buy along the way for permanent loss, theft and accidental damage. If you have to make a claim, what we pay does not cover you to replace your item with a brand new one, as we depreciate for age and wear. Depreciation applies to ev...

  • What do I do when my type of claim isn't supported online?

    While the majority of claims can be made online, there are a few types where you can not yet do this. If this is the case, please follow these instructions: Step 1:Get your paperwork together To settle your claim TID is going to need certain documents and evidence from your travels. The...

  • What supporting documents will I need?

    With online claims we don't ask for any documents that we really don't need. So the best way to find out exactly what documents we do need in your specific circumstances is to start an online claim. Your answers to the questions we ask you about your claim determine what documents you'll need to pro...

  • How long will it take once my claim is submitted?

    Once your claim is submitted together with all the documentation requested, you will receive an email from us with your Claim Number. (This is normally within the first 2 business days, but it can take a little longer during our busier season.) Before we can make a decision about your claim, we nee...

  • Online Claims in 10 easy steps

    We hope you've had a great trip, but if you do unfortunately have to make a claim, the easiest way to do so is online. Follow these steps for how to do this. Step 1 - Log in! Log in with your email address and TID password you used when you bought your policy. Step 2 - Start your claim On...

  • What happens if I don’t have some of the documents you ask for?

    Don't panic! If you're completing your claim online, and you don't have all the documents we requested from you, don't panic! Sometimes, despite your best efforts, it’s just not possible to get them. Here’s what to do. If you’ve lost (or don’t have) a receipt: Provide us with a Credit Card s...

  • Can I save my Online Claim?

    Yes you can!! As you progress through the claim, it automatically saves as you are going along. But if you need to pause your claim for any reason at all, there is a 'Save Claim' button at the bottom of every page. Simply click on this and everything you have entered will be saved.

  • How do I create digital documents

    Once you've started your claim online and entered your expenses, you will have received an email from us telling us what documents you need to submit with your claim. Once you have gathered together all your documents, you need to log back in to TID and upload them and to do this they obviously ...

  • What happens if I have other documents which you haven’t asked for?

    When you complete our Online Claims form, it will generate a list of the documentation that is normally required for the type of claim you are submitting. From time to time, people have additional documentation that we haven’t asked for which they believe will help to verify the facts of their claim...

  • How do I attach an email to my online claim?

    If you want to upload documentation and receipts that are in email format, you will need to either: Convert them to PDF (using a PDF writer); or Print them and take photos or scan them. Converting to PDF If you haven’t used a PDF Writer before, it is typically quick and easy to conver emails...